Treat everyone in the Snag-Zilla community as you would like to be treated yourself: with respect. The actions you take while using the Snag-Zilla Marketplace Platform can have a big impact on the safety and comfort of others. Courtesy matters. That’s why you are expected to exercise good judgment and behave decently toward other people when using the Snag-Zilla Marketplace Platform and interacting with others in the Snag-Zilla community—just as you would in any public place.
Snag-Zilla is an anti-racist company. We are committed to creating a safe and welcoming space for everyone, regardless of background. Remember that when you interact with others in the Snag-Zilla community, you may meet people who may look different from you, think differently than you, or come from different backgrounds. Please respect those differences. Discrimination based on race or any other characteristic protected by law will not be tolerated on the Snag-Zilla Marketplace Platform and can result in loss of access to the apps. Additionally, if you witness discrimination taking place, you can report the situation to Snag-Zilla and we will address any report in accordance with our policies. You can learn more about Snag-Zilla’s anti-racism commitments.
We believe that everyone should feel supported and welcomed when interacting with others in the Snag-Zilla community. That’s why we’ve created standards and policies on physical contact, sexual assault and misconduct, threatening and rude behavior, post-trip contact, discrimination, and property damage.
Respect isn’t always tied to what you say; it is also about how you act. For example, always try to be on time for your delivery or to pick up. It’s also common courtesy not to shout, swear, or slam doors – you’ll help ensure that everyone has a pleasant experience.
No one on the Snag-Zilla Marketplace Platform should be touched without their consent, period. Don’t touch strangers or anyone you just met while using the Snag-Zilla Marketplace Platform. Hurting or intending to hurt anyone is never allowed.
We all value our personal space and privacy. It’s OK to chat with other people while remaining respectful. But please don’t comment on someone’s appearance or ask whether they are single. Sexual assault and sexual misconduct of any kind is prohibited. Sexual assault and misconduct refers to sexual contact or behavior without explicit consent of the other person.
Personal space and privacy should be respected. The following list provides examples of inappropriate conduct but is not exhaustive.
Aggressive, confrontational, or harassing behavior is not allowed. Don’t use language, make gestures, or take actions that could be disrespectful, discriminatory, threatening, or inappropriate. The following list provides examples of threatening or rude behavior but is not exhaustive.
If you are the recipient of or witness to any threatening or rude behavior, you can report the situation to Snag-Zilla and we will address any report in accordance with our policies.
Contact should end when the trip or delivery is complete, unless it’s to return a lost item. Unwanted contact can be seen as harassment and includes, for example, texting, calling, social media contact, visiting, or trying to visit someone in person after a trip or delivery has been completed. Do not share any unnecessary contact information.
You should always feel safe and welcome. That’s why we don’t tolerate racist or discriminatory conduct and behavior, including toward the Snag-Zilla Support team or at Greenlight Hubs. We encourage you to engage in all interactions with empathy, inclusivity, and intent to provide an anti-racist, anti-discriminatory space for everyone. Do not discriminate against someone or engage in a disparaging manner toward someone based on traits such as their race, ethnicity, skin color, age, disability, gender identity, marital status, pregnancy, national origin, religion, sex, sexual orientation, language, geographical location, or any other characteristic protected under relevant law.
The following list provides examples of discriminatory behavior but is not exhaustive.
We also want to help increase the delivery options for people with disabilities via the optional Event Setup Service. Delivery people using the Snag-Zilla Marketplace Platform must comply with all relevant laws governing delivery to users with disabilities.
If you are subject to discrimination or witness discriminatory behavior, you can report the incident to Snag-Zilla by tapping Account in the app, then navigating to Customer Support so that our Support team can follow up and take the appropriate action. Call 911 for immediate assistance if you feel like your safety is in danger. Snag-Zilla takes reports of discriminatory behavior very seriously. Any users found to have engaged in discriminatory behavior or used discriminatory language may lose access to the Snag-Zilla Marketplace Platform.
Damaging property is never allowed. Some examples include damaging the car or other mode of transportation requested through the Snag-Zilla Marketplace Platform, breaking or vandalizing a phone or tablet, damaging a merchant’s premises, or vomiting due to excessive alcohol consumption or otherwise. If you damage property, you’re responsible for the cost of cleaning and repair fees, outside of normal wear and tear.
Coming soon to
Apple App Store in June 2025!
Coming soon to
Apple App Store in June 2025!