Everyone has a role to play in helping to create a safe environment. That’s why we have standards on account sharing, account holder age, and more.
Account sharing is not allowed. To use the Snag-Zilla Marketplace Platform, you need to register and maintain an active account. Don’t let another person use your account, and never share your personal information used in connection with your account, including but not limited to username, password, or photos of yourself, with anyone else to access the Snag-Zilla Marketplace Platform. For example, delivery people must complete all parts of the delivery themselves—including any handling after the order is picked up from the merchant up until final delivery to the user—with no exception.
You must be 18 years or older to have a Snag-Zilla account. Account-holders can’t request a delivery for someone under the age of 18 who will not be accompanied by either the account holder or another adult when collecting the delivery. These age limitations apply unless our local guidelines, terms, or other policies say otherwise.
When driving with Snag-Zilla, when delivering and/or receiving with Snag-Zilla, the account holder is responsible for the behavior of their entire party. If you request delivery for another adult, you’re held responsible for their behavior during their trip or delivery. These guidelines apply unless our local guidelines, terms, or other policies say otherwise.
For an easy pickup or delivery, the Snag-Zilla Marketplace Platform gives users identifying information about delivery people and their vehicles, including their license plate number, vehicle make and model, profile picture, and name. Inaccurate or outdated information creates confusion among Snag-Zilla users and can diminish their experience using the Snag-Zilla Marketplace Platform.
Delivery people must complete trips and deliveries using only approved vehicles. To provide accurate information, let us know your vehicle information and provide any updates to your documentation that may become invalid, like a driver’s license that’s about to expire.
Seat belt use can be the most effective way to save lives and reduce injuries related to vehicle crashes. Every delivery person using a vehicle, every driver, and passenger —including those in the back seat—should always buckle up. Delivery persons should have a vehicle that has enough seat belts for everyone in their party and not travel in large groups that exceed the number of seat belts in the vehicle.
Delivery persons may choose to install and use a dashcam, which can be used to record users and provide evidence to Snag-Zilla, law enforcement, or insurance companies in the event that something goes wrong on a ride. Please note the following:
Being out on the road means doing your part to help keep yourself and others safe. This means keeping your eyes on the road and being well-rested, so you can quickly react to any situation. We review reports of crashes and potentially unsafe driving behavior.
Pursuant to the terms of their agreement with Snag-Zilla, delivery people are expected to keep their vehicles and rental items maintained and in good operating condition, including but not limited to brakes, seat belts, and tires. This means maintaining their vehicle and rental items according to industry safety and maintenance standards, and monitoring for and repairing any parts that are recalled by the vehicle manufacturer and/or rental manufacturer.
Safe roadways require delivery persons to practice safe behavior, which includes looking out for all travelers, regardless of how they get around.
Snag-Zilla may take additional measures to try to preserve the safety of our platform during public emergencies, including but not limited to natural disasters, public health emergencies, and public crisis situations.
For example, if Snag-Zilla receives notice from a public health authority that someone using the Snag-Zilla Marketplace Platform may present a potential for public harm, we may temporarily block the individual’s access until it is reasonably safe to allow the individual to resume using the Snag-Zilla Marketplace Platform. Similarly, we may prevent individuals in an entire city or region from using part or all of the Snag-Zilla Marketplace Platform or impose other requirements to comply with guidance from authorities during a time of public health emergency, natural disaster, or other public crisis situation, or when the continued availability of the Snag-Zilla Marketplace Platform might present a danger.
Coming soon to
Apple App Store in June 2025!
Coming soon to
Apple App Store in June 2025!