In addition to following all of Snag-Zilla’s Community Guidelines, users of the Snag-Zilla platform must follow the standards below that apply to Snag-Zilla orders and deliveries.
Merchants are expected to meet all relevant licensing requirements and all laws and regulations—including safety and hygiene regulations—plus industry best practices and Snag-Zilla policies. Merchants must maintain valid licenses and/or permits where required by law.
Merchants may outline certain delivery guidelines that promote safety, adhere to regulatory guidance. Delivery people should always follow such guidelines from merchants.
Delivery people should deliver orders safely and in accordance with relevant safety standards.
Merchants and their staff are expected to exercise good judgment and behavior around delivery people and make them feel welcome, just as they would with their in-person customers. They should also provide a safe area for order pickups; for example, merchants should work to prevent violent incidents on the merchant premises that might endanger delivery people’s safety. Discriminatory remarks or behavior by any user of the Snag-Zilla Marketplace Platform is not tolerated.
It’s important for merchants to treat delivery people and users with respect.
Merchants should be careful to fulfill and include the correct items in their user’s orders. When a Snag-Zilla user does not receive items or receives wrong items, it can lead to a poor experience.
Long preparation times, long delivery person handoff times (the amount of time it takes for the delivery person to get in and out of the merchant’s location with the order, including wait time), low online time (a merchant’s online availability time), long delays before order acceptance, and high cancellation rates also create a negative experience for Snag-Zilla users and delivery people.
If these metrics, or others, are significantly worse than the average for a merchant’s city, they may negatively impact other parties’ experiences with the Snag-Zilla platform, so a merchant’s metrics should be at least average for its city. If a merchant’s metrics are below the minimum standard, we will let them know.
Merchants may only offer for sale items expressly contemplated under their agreement with Snag-Zilla. Snag-Zilla may remove from—or otherwise limit the merchant’s ability to post to—a merchant’s Snag-Zilla listing any items Snag-Zilla deems prohibited or inappropriate.
Coming soon to
Apple App Store in June 2025!
Coming soon to
Apple App Store in June 2025!