Snag-Zilla Community guidelines were created to help make every interaction feel safe, respectful, and positive. They apply to everyone who utilizes Snag-Zilla’s platform (“Snag-Zilla Marketplace Platform”), including but not limited to delivery people, users, merchants, and businesses. It also includes exchanges you may have with Snag-Zilla employees and contractors through online support systems, or over the phone (please note: delivery people are not agents (actual, ostensible, or otherwise) or employees of Snag-Zilla. Delivery people do not act pursuant to any authority (actual, apparent, or otherwise). They are independent third-party providers). And, in some instances, our guidelines apply to conduct outside the Snag-Zilla Marketplace Platform that we become aware of, including but not limited to information from other platforms, when such conduct may threaten the safety of the Snag-Zilla Marketplace Platform.
Thank you for joining us in supporting and safeguarding a welcoming environment.
The following guidelines below outline some of the specific kinds of positive community engagement on the Snag-Zilla Marketplace Platform, as well as the behaviors or circumstances that may cause you to lose access to the Snag-Zilla Marketplace Platform. There will always be unforeseen events that may ultimately lead to your losing access to using the Snag-Zilla Marketplace Platform and services, but the following guidelines—which we’ll update regularly—provide the basis for behavior we expect from all in the Snag-Zilla community. Not following any one of our guidelines can constitute a material breach or violation of the terms of your agreement with Snag-Zilla and may result in the loss of access to part or all of the Snag-Zilla Marketplace Platform.
We update our guidelines regularly to address relevant behavior and risks. Our goal is to ensure that everybody in the Snag-Zilla community always feels safe and welcome.
Please take a moment to read them.
Everyone who signs up for a Snag-Zilla account is required to follow Snag-Zilla’s Community Guidelines. They reflect the following 3 pillars and the standards in each of these sections.
Our community is remarkably diverse and, chances are, you may meet people who may look different from you, think differently than you, or come from different backgrounds. The guidelines in this section help to foster positive interactions during every experience.
We’re hard at work every day to help create safer experiences for everyone. Your safety drives us. That’s why these standards were written.
We’re committed to following all applicable laws and earning your trust, and we expect everyone who uses the Snag-Zilla Marketplace Platform to do their part and adhere to relevant laws and regulations, as well as rules and regulations where applicable.
In addition to following all of Snag-Zilla’s Community Guidelines, users of the Snag-Zilla platform must follow the standards below that apply to Snag-Zilla orders and deliveries.
If something happens, whether it’s good or bad, we make it easy for you to tell us. Our team is continually improving our standards, and your feedback is important to keep our standards relevant as our technology evolves. Please rate your experience at the end of each trip or delivery. Honest feedback helps ensure that everyone is accountable for their behavior. This accountability helps create a respectful, safe environment. And if something happens—such as a traffic accident—and you want to report it, you can tap Account, then Customer Support in the Snag-Zilla app so that our Support team can follow up. In case of an emergency or if you find yourself in immediate danger, alert your local authorities or emergency services before notifying Snag-Zilla.
Delivery people, users, and merchants can give and receive ratings, as well as give feedback on how the delivery went. This feedback system improves accountability and helps create a respectful, safe, and transparent environment for everyone. Delivery people can see their current rating in the app. Merchants can find their user and delivery person rating by signing into the Snag-Zilla app and going to Account. Users can see their rating displayed under their name by opening the Snag-Zilla app and going to the Account.
There is a minimum average rating in each city. This is because there may be cultural differences in the way people in different cities rate each other. Users, delivery people, or merchants that don’t meet the minimum average rating for their city may lose access to all or part of the Snag-Zilla Marketplace Platform. If your rating is approaching this limit, we will let you know and may share information that may help you improve your rating.
If you’re looking to keep your average rating high, it’s helpful to be courteous and respectful to all people while using the Snag-Zilla Marketplace Platform and interacting with others in the Snag-Zilla community. Delivery people using the Snag-Zilla Marketplace Platform typically provide excellent service to their users, and most delivery people, and users are courteous and respectful, so most trips and deliveries run smoothly. Contacting Support will not lead to an individual rating being removed. We know that sometimes a trip or delivery doesn’t go well—that’s why your rating is an average rating.
If you’re a delivery person and you lose access to your Snag-Zilla account for low ratings, you may have the opportunity to get back on the road if you meet eligibility requirements and provide proof that you’ve successfully taken a quality improvement course offered by third-party experts. Check with the Snag-Zilla Support team to find out more.
If you’re a delivery person and you don’t want to accept delivery requests, you can decline offers, set yourself as unavailable, or turn the product listed from active to not active on the marketplace. This helps keep the system running smoothly for everyone.
For delivery people and merchants, if you consistently decline consecutive trips or offers, our technology may assume you do not want to accept more trips or orders, and you may be temporarily logged out. However, you are free to log back in whenever you wish to begin confirming availability for trips or orders again. Intentionally refusing or canceling requests, or using features on the Snag-Zilla Marketplace Platform to avoid receiving trip or delivery requests, due to someone’s protected characteristics or for the purpose of avoiding a particular neighborhood due to the characteristics of the people or businesses that are located in that area, is not allowed.
Losing access to the Snag-Zilla Marketplace Platform may be disruptive to your life or to your business. That’s why we believe it is important to have clear standards that explain the circumstances in which you may lose access to the Snag-Zilla Marketplace Platform. If you violate any terms of your contractual agreement with Snag-Zilla, or any applicable terms or policies, including any one of these Community Guidelines or any additional policies and standards that are communicated by Snag-Zilla to you from time to time, you can lose access to all or part of the Snag-Zilla Marketplace Platform. If you have more than one Snag-Zilla account, such as self-serving yourself by acting as both a user and a delivery person at the same time, violating the Community Guidelines could also lead you to lose access to all Snag-Zilla accounts. If you believe an error caused you to lose access to your account, you may contact the Snag-Zilla Support team.
Snag-Zilla receives feedback through a variety of channels, reviews reports submitted to our Support team that may violate our Community Guidelines, and may investigate through a specialized team. If we are made aware of potentially problematic behavior, we may contact you so we can look into it. We may, at our sole discretion, put a hold on your account or turn your account inactive until our review is complete.
Not following any one of our guidelines may result in the loss of access to all or part of the Snag-Zilla Marketplace Platform. This can include reported violations of our Community Guidelines and certain actions you may take outside of the Snag-Zilla Marketplace Platform, including but not limited to information from other platforms, if we determine that those actions threaten the safety of the Snag-Zilla community, our employees, and contractors, or cause harm to Snag-Zilla’s brand, reputation, or business. And if the issues raised are serious or a repeat report, or you refuse to cooperate, you may lose access to the Snag-Zilla Marketplace Platform. Any behavior involving discrimination, violence, sexual misconduct, harassment, fraud, deceptive, illegal, or unsafe activity, while using the Snag-Zilla Marketplace Platform can result in the immediate loss of access to the Snag-Zilla Marketplace Platform. Additionally, when law enforcement is involved, we will cooperate with their investigation.
Many states, cities, and airports regulate the provision of certain services on the Snag-Zilla Marketplace Platform. If we determine that your delivery person account is not in compliance with applicable regulatory requirements, we may be required to remove your access to the Snag-Zilla Marketplace Platform.
Users and delivery persons can access Terms and Conditions here.
Coming soon to
Apple App Store in June 2025!
Coming soon to
Apple App Store in June 2025!