We have standards based on applicable laws and regulations that everyone must follow. For example, using the Snag-Zilla Marketplace Platform to commit any crime—such as transporting drugs, money laundering, committing drug or human trafficking, or sexually exploiting children—or to violate any other law is strictly prohibited.
Everyone is responsible for knowing and obeying all applicable laws, including the rules of the road—including complying with traffic laws, signs, and signals—at all times when using the Snag-Zilla Marketplace Platform.
All relevant licenses, permits, and any other legal documents required of delivery people must be kept up to date. For example, all delivery people using a vehicle are required by law to maintain a valid driver’s license, insurance, and vehicle registration. We review reports of crashes or traffic citations that may have happened during a trip or delivery, and other reports, including but not limited to those that may indicate poor, unsafe, or distracted driving. Local rules about parking may limit where delivery people can park their vehicle when picking up items, making deliveries, or waiting for users to arrive. For example, stopping in bike lanes or blocking accessibility ramps may violate the law.
For Snag-Zilla users, let your delivery person handle the driving and delivery. For users, don’t ask a delivery person to speed or make illegal stops, drop-offs, or maneuvers.
Delivery persons should comply with applicable laws when traveling with infants and small children. Where use of a car seat is required by law, it’s the delivery person’s responsibility to provide and fit a suitable car seat, unless our local guidelines, terms, or other policies say otherwise. Children age 12 and under should travel in the back seat.
Delivery persons using the Host app may not deny delivery to a user with a service animal or assistive devices (such as a wheelchair or crutches) because of the service animal or assistive devices. Applicable laws generally prohibit delivery persons from denying service to users because of their service animals or assistive devices, and from otherwise discriminating against users with service animals or assistive devices. Knowingly refusing a user a trip because of their service animal or assistive devices will result in losing access to the Snag-Zilla Marketplace Platform. In the US there are no exceptions to this policy, even if a delivery person has documented allergies, religious objections, or a fear of animals.
Snag-Zilla takes reports of discriminatory behavior seriously. Any users found to have engaged in discriminatory behavior or used discriminatory language may lose access to the Snag-Zilla Marketplace Platform.
Drug use and open containers of alcohol are never allowed while using the Snag-Zilla Marketplace Platform.
If you’re a delivery person, by law you cannot drive while intoxicated. The law prohibits driving while under the influence of alcohol, drugs, or any other substance that impairs your ability to safely operate a vehicle or bicycle. If you encounter a user who is too drunk or rowdy, you have the right to decline the trip for your own safety.
If you’re a user and you have reason to believe your delivery person may be under the influence of drugs or alcohol, ask the delivery person to end the trip immediately. Please also report your experience to Snag-Zilla.
Users and delivery people are prohibited from carrying firearms while using the Snag-Zilla Marketplace Platform, to the extent permitted by applicable law.
Deception can weaken trust and also be dangerous. Intentionally falsifying information or assuming someone else’s identity, for example when signing in or undergoing a security check, isn’t allowed. It is important to provide accurate information when reporting incidents, creating and accessing your Snag-Zilla accounts, disputing charges or fees, and requesting credits. Only request fees or refunds that you’re entitled to, and use offers and promotions only as intended. Don’t knowingly complete invalid transactions.
Fraudulent activity may also include, but not be limited to: deliberately increasing the time or distance of a trip or delivery for fraudulent purposes or otherwise; accepting trip, order, or delivery requests without the intention to complete, including provoking users to cancel for fraudulent purposes; creating dummy accounts for fraudulent purposes; claiming fraudulent fees or charges, like false cleaning fees; intentionally requesting, accepting, or completing fraudulent or falsified trips or deliveries; claiming to complete a delivery without ever picking up the delivery item; picking up a delivery item but retaining all or a portion of the item, and not delivering the entire order; actions intended to disrupt or manipulate the normal functioning of the Snag-Zilla Marketplace Platform, including manipulating the settings on a phone to prevent the proper functioning of the platform and the GPS system; abusing promotions and/or not using them for their intended purpose; disputing charges for fraudulent or illegitimate reasons; creating improper duplicate accounts; or falsifying documents, records, or other data for fraudulent purposes.
To enhance the safety of each experience, off-platform pickups are prohibited. The law prohibits street hails while using the Snag-Zilla Marketplace Platform, so never solicit or accept payment outside the Snag-Zilla Marketplace Platform. Users should not pay for trips or deliveries in cash, and users should not request trips from delivery persons outside of the Snag-Zilla Marketplace Platform.
Never use Snag-Zilla’s trademark or intellectual property without permission. If it’s required under local law to display Snag-Zilla-branded items, delivery people should only use Snag-Zilla-branded items that are obtained from Snag-Zilla. Delivery people should not display Snag-Zilla-branded items when they are not accessing the platform. Delivery people should also return Snag-Zilla-branded items to Snag-Zilla if they lose access to the platform. The use of unauthorized or third-party items—such as lights, placards, signs, or similar items bearing Snag-Zilla’s name or trademark—may confuse users.
Coming soon to
Apple App Store in June 2025!
Coming soon to
Apple App Store in June 2025!